Terms of Service

Last updated: January, 22th 2026

Welcome to Succulentasia. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. General Conditions

Succulentasia sells live ornamental plants and related products through international shipping.

We reserve the right to:

  • Refuse service to anyone for any reason at any time

  • Modify or discontinue any part of the service without prior notice

  • Update these Terms of Service at any time

2. Eligibility

By using this website, you confirm that:

  • You are at least the legal age in your jurisdiction

  • You have the legal authority to enter into this agreement

  • You are responsible for complying with local laws and import regulations

3. Product Information

We make every effort to display products accurately.

However:

  • Live plants may vary in size, color, and appearance

  • Photos are for reference only

  • Minor cosmetic differences are natural and expected

We do not guarantee identical appearance to product images.

4. Pricing & Payment

  • All prices are listed in USD, unless stated otherwise

  • Prices may change without notice

  • Payment must be completed in full before processing

We reserve the right to cancel or refuse orders due to pricing errors or suspected fraud.

5. Orders & Processing

Once an order is placed and confirmed:

  • Orders cannot be canceled or modified

  • Processing begins immediately for plant preparation and export documentation

Please review your order carefully before checkout.

6. Shipping & Delivery

Shipping terms are governed by our Shipping Policy.

Succulentasia is not responsible for:

  • Delays caused by customs, weather, or courier services

  • Import restrictions or permit requirements in the destination country

  • Additional taxes, duties, or inspection fees

7. Refunds & Claims

Refunds and claims are governed by our Refund & Claim Policy.

All sales are final. Claims must follow the stated procedures and timelines.

8. Import Responsibility

Buyers are fully responsible for:

  • Confirming that live plants are permitted in their country

  • Obtaining import permits if required

  • Understanding and complying with local regulations

No refunds will be issued for shipments rejected or confiscated by customs.

9. Limitation of Liability

Succulentasia shall not be liable for:

  • Plant loss or damage due to factors beyond our control

  • Indirect, incidental, or consequential damages

  • Issues arising after delivery due to improper care or environmental conditions

Our liability, if any, shall not exceed the total amount paid for the order.

10. Intellectual Property

All content on this website, including:

  • Text

  • Images

  • Logos

  • Branding

is the property of Succulentasia and may not be used or reproduced without written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with site security or operations

  • Submit false or misleading information

12. Privacy

Your submission of personal information is governed by our Privacy Policy.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Indonesia, without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website constitutes acceptance of any changes.

15. Contact Information

For questions regarding these Terms of Service, please contact us:

📧 Email: info@succulentasia.com
📩 Contact page: [Contact Us]