Succulentasia specializes in ornamental succulents and hoya plants, carefully selected and prepared for international shipping.

Yes. We ship internationally, subject to the import regulations of each destination country.

Simply select your desired plants, add them to cart, and complete checkout. Once payment is confirmed, your order will enter processing.

Yes — orders may be modified or canceled ONLY if processing has not yet begun.

No. There is no minimum or maximum quantity per order.

We use DHL Express only, to ensure consistent handling and compliance for live plant exports.

We offer flat-rate shipping per order:

• United States: $40
• Europe: $49
• Other countries: Shipping fees will be confirmed upon request
• FREE SHIPPING order over $300

• Processing & preparation: 5-7 business days
  
• Transit time: approximately 3-5 days after dispatch
  

Delays may occur due to customs inspection or weather conditions.

Yes. We handle all required export documents, including:

• Phytosanitary Certificate
• Commercial Invoice
• Packing List

You do not need to prepare any paperwork.

Not exactly. Plants are natural products, so size, color, and leaf shape may vary slightly. Photos are for reference only.

Yes. Minor cosmetic issues such as small leaf marks, scratches, or temporary stress from shipping are normal and expected.

Import requirements vary by country.

• United States:
  For most personal orders shipped with a Phytosanitary Certificate, an import permit is generally not required.
  This applies to standard ornamental plant shipments for personal use.
  
• Other countries:
  Buyers are responsible for checking whether an import permit or additional documents are required by their local authorities.
  

Please note that customs regulations may vary, and local authorities always have final discretion.

Customs delays are beyond our direct control. However, if any issues arise during customs inspection, we will do our best to assist, communicate, and explore the best possible solution together with the customer.

Any customs fees, inspections, or final decisions remain under the authority of local customs.

Customs delays are beyond our direct control. However, if any issues arise during customs inspection, we will do our best to assist, communicate, and explore the best possible solution together with the customer.

Any customs fees, inspections, or final decisions remain under the authority of local customs.

All sales are final.

Due to the nature of live plants and international shipping, we do not accept returns.

We understand that shipping live plants internationally involves risks.

Claims may be accepted if:

• The issue is reported within 24 hours of delivery
• Clear photos or videos are provided showing:
  1. The plant condition
  2. The shipping box and label

Each claim is reviewed case by case.

If a claim is approved, we may offer one of the following options:

• 50% refund of the plant price, or
  
• Reshipment of the plant, with shipping costs covered by the customer
  

The available option will be discussed openly, and we will work together to find the best possible solution.

Claims are not accepted for:

• Minor cosmetic imperfections (small leaf marks, scratches, discoloration)
  
• Temporary transit stress
  
• Issues caused by customs delays or inspections
  
• Improper care or handling after delivery
  

These conditions are considered normal risks associated with shipping live plants internationally.

We accept secure payments through trusted third-party payment providers available on our website.

Yes. Payment information is processed securely. Succulentasia does not store your full payment details.

You can contact us via:
📧 Email: info@succulentasia.com
📩 Contact page: [Contact Us

Yes, especially if:

• You are unsure about import regulations
  
• You are ordering for the first time
  
• You have specific shipping or plant questions